Frequently Asked Questions

BetAjay – Most Common Questions

How do I make a deposit?

Log in to your account and complete the following steps:

  1. Click on the “DEPOSIT” button.
  2. Enter the deposit amount.
  3. Click “SUBMIT”.

Then start playing your favourite games.

What is the lowest amount that I can deposit?

The minimum deposit amount is 100 INR and maximum 50,000 INR per transaction.

How quickly will my deposit be credited to my account?

The processing time begins instantly.

My deposit was not credited to my account?

The first thing to do is to refresh your page. If the deposited amount is still not credited, please contact our Live Support team.

Please be prepared to provide the following information:

  1. Which deposit method did you use?
  2. When did you make the deposit?
  3. What amount was the deposit?
  4. What bank are you with?
  5. Have the funds been withdrawn from your bank account? If so, please provide a screenshot or bank statement.

Where can I find my deposit history?

Click on the Account / History button to view all previous deposits.

Deposits on BetAjay

How do I make a deposit?

Log in to your account and complete the following steps:

  1. Click on the “DEPOSIT” button.
  2. Enter the deposit amount.
  3. Click “SUBMIT”.

Then start playing your favourite games.

What is the lowest amount that I can deposit?

The minimum deposit amount is 100 INR and maximum 50,000 INR per transaction.

How does 3D Secure work?

Before a deposit can be made, the system authenticates the cardholder by redirecting them to their bank’s verification page.

You will be asked to enter your PIN or password to complete the transaction.

How quickly will my deposit be credited to my account?

The processing time begins instantly.

My deposit was not credited to my account?

Refresh the page first. If the amount is still not credited, contact our Live Support team.

Please prepare the following information:

  1. Deposit method used
  2. Date and time of deposit
  3. Deposit amount
  4. Bank used
  5. Transaction screenshot or bank statement

Where can I find my deposit history?

Go to Account / History to see all past deposits.

Withdrawals from BetAjay

Can I withdraw my bonus balance?

Bonus balance cannot be withdrawn until wagering requirements are met.

How do I make a withdrawal?

Click the “Withdraw” button and follow the instructions.

How much can I withdraw?

Minimum withdrawal is 500 INR. Maximum is 50,000 INR per transaction. There is no limit on total withdrawals.

When can I withdraw?

Withdrawals can be requested at any time. Processing may take 24–48 hours depending on your bank.

Account & Security

How do I create an Account?

Click the Log In button, enter your phone number, and follow the registration steps.

I am unable to create a new account because one already exists on this device. What should I do?

Only one account per player is allowed. If you already created an account, please use the existing one.

If you forgot your login details, use password recovery. If you believe this is an error, contact Live Support.

Where do I see my balance?

Your balance is displayed at the top of the screen.

Wagering Requirements

What is Wagering Requirement?

Wagering Requirement is the total amount you must bet before bonus funds become withdrawable.

Example: A ₹1,000 bonus with a 40× wagering requirement requires ₹40,000 in bets.

Every ₹40 wagered converts ₹1 of bonus into real cash.

You can track your progress in the “B” balance and claim converted bonus at any time.

All games have a 40× wagering requirement except:

Technical Support

What happens if the game freezes in the middle of a round?

The game will resume from where it stopped or complete on the server. Any winnings will be credited as usual.

Why are the games running slow?

Ensure your browser is updated, your internet connection is stable, and close background programs.

Why aren’t my games loading?

Try logging out and back in, or restarting your browser. If the issue persists, contact Live Support.

What do I do if I cannot open a game?

Contact our Live Support team for assistance.